fa99 App Privacy Policy

fa99 App Data Policy in 3 Minutes

The effective date of this page, June 2026, is kept only as it appears in support tickets

In the fa99 App, data security, cookies, and user rights are viewed together; if necessary, the Dhaka team reviews records, but does not keep unnecessary information

• Ticket subject, time, and resolution notes are kept
• Only the agents who view the work have limited access
• Notes related to bKash, Nagad, Rocket are viewed separately
• Search and session cookies can stay active for up to 30 days

How ticket content is stored

Four pieces of information are captured first

It includes the user's message, device type, time, and resolution steps; if questions about fa99 Register or fa99 Login arise, they are also kept in the same ticket

What is kept

Only work data is kept; in reports from Dhaka, Chattogram, and Khulna, the full address is not kept, only the necessary parts

• Ticket Number
• Contact Method
• Issue Type
• Final Answer

Agent Access and Restrictions

Only 2 levels of access

Support agents only view their own tickets; account, session cookies, and device logs cannot be opened together, reducing the risk of internal data leakage

When a user asks about fa99 Download, the agent only sees APK status, device issues, and installation steps; payment notes with bKash or Nagad are kept to the minimum

Quality monitoring and sample testing

One sample is reviewed in every 10 tickets

This checks whether the answer was clear and whether the user understood; for those who enter the fa99 App via the fa99 APK, the same standard applies

If a ticket contains incorrect information, it is corrected; if necessary, a reply is sent within 24 hours so the user does not have to wait

Retention, cookies, and your rights

Most tickets remain for up to 180 days

After completion, those are archived; you may request data copy, error corrections, or deletion of specific information if it complies with policy

• Sessions are remembered by cookies
• Preferred language and view settings are kept
• Unnecessary tracking is reduced
• New notices appear when policy is updated

A brief note for users in Bangladesh

Users of bKash, Nagad, and Rocket often want faster support, so the Dhaka-based team handles ticket time and channel separately

Even on weak 3G connections, the page should load without problems; if questions about fa99 App login or registration arise, the previous answer is shown again in simple language

If you have questions, contact us directly

If you have questions about privacy policy, cookies, or data protection, send a message to fa99 Contact; if you need help with fa99 Login or fa99 Register, the team will also respond there

Open fa99 Contact Page

One final note: your data in the fa99 App is kept as much as needed, and the rest is securely restricted